LOKAL Rooms x MM Alam

Poor
Traveller Type: Business Traveler
  : The breakfast spread offered a variety of options and was quite enjoyable.
  : We arrived at the hotel around 4 pm, two hours after the official check-in time, but room was still not ready. We had to wait at the reception area for approximately 30 minutes before we could access our room. To our disappointment, the toiletries in our room were missing. I had to make two phone calls and wait for about 40 minutes to receive basic amenities like soap and towels. This lack of attention to room preparation was inconvenient. I had to call the front desk twice and wait for a total of one hour just to receive a water bottle. This extended delay in fulfilling a simple request was both frustrating and unnecessary. During check-in, the hotel requested an additional cash deposit. However, I found it perplexing that despite complying with this request, the room service staff continued to demand cash for items like water bottles. This inconsistency was bothersome and counterintuitive to the deposit policy. While entering to hotel restaurant for the breakfast, the staff checked our names against a list of guests staying in the hotel. However, upon leaving, we were unexpectedly stopped by a waiter and asked to pay for breakfast. Had to explain him that we are guests staying in the same hotel and our breakfast was complimentary. This misunderstanding was so embarrassing and caused unnecessary inconvenience. It didn't end here, he then asked to pay for water bottle. Does it mean that they don't offer water in breakfast?? Or waiters do this kind of things to get tip. What so ever, very disappointing experience. In conclusion, our stay was marred by several issues that negatively impacted my overall experience. r future guests.

Wonderful
Traveller Type: Solo Traveler